At Sensuelle et Chic, we want your online shopping experience to be enjoyable, simple and successful. Please read our shipping policies before using sensuelleetchic.com website. By using the sensuelleetchic.com website, your are deemed to have read the terms and conditions and be bound by them.
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Orders are processed as they are received, during our regular business hours, Monday-Friday, excluding local holidays, and national and provincial statutory holidays. Orders placed before 3 pm (Eastern Standard Time) Monday-Friday, excluding national and provincial statutory holidays, will normally ship the same day. Orders placed after 3 pm (Eastern Standard Time), will normally ship the next business day.
CUSTOMS and IMPORT DUTIES
Please note that by law, we are required to disclose the full value of the package contents – no exceptions are made
*Please note that USA and international orders may be subject to duties and taxes, as assessed by international customs. If customs duties and taxes are applied to an order, these charges are in addition to shipping charges, and are the responsibility of the customer. For more information regarding your country’s custom policies, please contact your local customs office. Sensuelle et Chic will also not be held responsible for any additional fee the local carrier may charge.
Please note that:
1- Sensuelle et Chic cannot be held responsible for delayed delivery times, for reasons including, but not limited to:
- Local, provincial/state, or national holidays
- Customs Delays (international orders only)
- Postal strikes or closures
- Natural or manmade disasters
2- Sensuelle et Chic may upgrade the shipping method at its own discretion and expense.
ORDER STATUS & TRACKING
After your online order has been processed and shipped you will receive a confirmation email from the carrier, with a tracking number for your package. You may copy and paste this tracking number into the tracking field on the carrier’s website; for Canada Post tracking, click here. Alternatively, if you have an online member profile at sensuelleetchic.com you will have access to your order details, and up-to-date tracking information under your account.
If you have questions or concerns regarding the status of your order, please contact us at 1-905-567-6105 or firstname.lastname@example.org
The GST/HST applicable to your province will be charged on your purchase.
USA and International
There will be no sales tax added to your purchase by sensuelleetchic.com. Sales tax may be added by US/international customs, or by your chosen carrier. You will be required to pay any charges added by third parties, upon receipt of your shipment. sensuelleetchic.com cannot be held responsible for any such charges.